Registered: 14 years ago
Talented Voice Engineer Senior for our Midrand head office
Assembles key participants and guides and facilitates teams in the development and implementation of key initiatives. Identifies opportunities to apply advances in technology to network(s), infrastructure, and/or applications to enhance operations and meet business requirements. Develops automation and tools, enhancing processes to provision, manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner. Rapidly identify and execute real-time actions to achieve return to service, performing root cause analysis, and implementing corrective measures to prevent future occurrences. Serves as a mentor to peers and team members for assigned area of responsibility. May provide insight to management on issues as they arise. Job Requirements
ABOUT Village operator
Village operator knows what it means to serve. We provide Voice and Data wholesaler Minutes For Business to Business. This singular mission requires a dedication to innovative thinking at every level. In each of the past 2 years, We are striving to be in the TOP 500 companies to work for and we' want to be ranked higher straight. We embrace a robust workforce and encourage professionalism.
ABOUT Village Operator
Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million Minutes calls for business that rely on us every day.
We are over 10 employees strong, a passionately supportive and collaborative team built on agile principles. See what it's like to work for a company where your passion meets our purpose:
Proactively seeks new methods and technologies to maintain network(s), infrastructure, and applications adhering to Village operator rigor and established guidelines.
Identifies need and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications.
Troubleshoots network(s), infrastructure, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies.
Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures.
Designs, analyzes, installs, tests, configures, and administers network(s), infrastructure, and applications as well as providing a full range of testing, administration, and quality checks.
A Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
6 or more years of experience in supporting a large Voice Network, Contact Center infrastructure and application configuration.
6 or more years of experience installing, maintaining, and configuring complex Voice networks, Contact Center infrastructure specific to Cisco (UCCE) and / or SBC.
In depth experience in supporting large Cisco UCCE for 6000+ Contact Center
Experience with SBC
In depth knowledge of SIP
Knowledge of databases and SQL
Strong troubleshooting skills
Experience with integration 3rd Party Contact Centers
Experience with supporting Aspect Outbound infrastructure a plus